Project Biotech LLC Privacy Policy

Effective Date: January 2, 2024

Project Biotech LLC respects your concerns about privacy. This Privacy Policy describes the types of personal information we collect about individuals on and associated apps (the "Site"), how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The Privacy Policy also describes the measures we take to safeguard personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights.

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Information We Obtain

Personal data processed when you create an account

When you create an account, we ask you to provide your email address, and password. You can choose to provide only your first name or a nickname instead of your full name if you wish. We may also ask you to provide your mobile phone number.

Personal data processed when you purchase a product, service, or subscription

If you purchase custom orthotics, other products, services, or a subscription on our website, app, or through customer support, then we will collect your name, address, email address, and telephone number and other information needed for billing purposes. We do not view or store your payment card information, which is handled by third-party service providers.

Cookie Policy

A "cookie" is a small files stored on your device when you visit a website. Cookies can perform a variety of functions, such as remembering your information so that you do not have to enter it again or supporting shopping cart functionality. Similar technologies, such as pixels, web beacons, or clear GIFs, may also be used. For simplicity, all of these technologies will be referred to as “cookies” in this policy.

Cookies may either be placed by the website operator (first-party cookies) or placed by another party, such as a search engine, business partner, or advertising network (third-party cookies). Some cookies expire when you close your browser tab or window (session cookies), and others remain until they expire or are deleted (persistent cookies). If you want to learn more about cookies in general, you can visit informational websites, such as or

The Site is not designed to respond to "do not track" signals received from browsers. Please note that, without cookies, you may not be able to use all of the features of the Site.

Types of Cookies We Use

We use the following types of cookies on the Site:

We use third parties to manage cookies on the Site. Our preferred cookie manager, Piwik, may collect information about your online activities over time and across different websites.

Third-Party Services

We collect data from users about their usage of our products, services, websites, and apps. The types of information collected includes the date and time of access to our servers, software or firmware version, the location of the device, language setting, what information and files have been downloaded, user behavior (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the product, service, website, or app functions. We use this data to improve the quality, security, and functionality of our products, services, websites, or apps; to develop and market products and features that best serve you and other users; and to help identify and fix stability issues and other usability problems as quickly as possible.

Third party providers we currently use:

Information Sharing

We do not disclose personal information we obtain about you, except as described in this Privacy Policy. We may share your personal information with service providers who perform services on our behalf, such as hosting this Site, relationship management or data analytics. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.

Data Transfers

We may transfer the personal information we collect about you to recipients (including our subsidiaries and affiliates, and third party service providers) in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries (such as the U.S.), we will protect that information as described in this Privacy Policy.

Your Rights and Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, update or correct your information, limit the communications you receive from us, or submit a request, please contact us as specified in the How to Contact Us section of this Privacy Policy. You also can unsubscribe from our marketing mailing lists by following the "Unsubscribe" link in our emails.

Under EU law, all data subjects to whom the EU General Data Protection Regulation ("GDPR") applies have certain rights including to: (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, erase or restrict our use of your personal information; (3) exercise your right to data portability, by contacting us as indicated, (4) lodge a complaint with an European supervisory authority regarding any breach of European data protection rules; and (5) in certain circumstances, request the erasure of or object to the retention or use of personal data. To exercise any of your rights as a data subject under the GDPR, please contact us as specified in the How to Contact Us section of this Privacy Policy.

Where provided by law, you may withdraw any consent you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to your information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.

Children's Personal Information

Project Biotech LLC does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Privacy Policy.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the policy when it was most recently updated.

How to Contact Us

To contact us in relation to this Privacy Policy or any privacy matter, including our use of your personal data or to exercise other applicable privacy rights, please use the following contact details:

support @